Privacy Policy
Last updated: July 16, 2026
1. Information We Collect
We collect information that you provide directly to us when applying for an eTA, including:
- Personal identification information (name, date of birth, nationality)
- Passport information
- Contact information (email address, phone number)
- Travel itinerary and accommodation details
- Payment information
- Biometric data (passport photo, selfie)
2. How We Use Your Information
We use the information we collect to:
- Process your eTA application
- Verify your identity and eligibility
- Communicate with you about your application
- Comply with legal obligations and immigration requirements
- Improve our services and user experience
- Prevent fraud and enhance security
3. Information Sharing
We may share your information with:
- Government agencies for immigration and security purposes
- Service providers who assist in processing applications
- Law enforcement when required by law
We do not sell or rent your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
6. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Object to processing of your personal information
7. Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience on our website and to analyze usage patterns.
8. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Email: support@laeltreks.co.ke